I spent today doing some professional development, which meant I got to go museum hopping! I went in expecting to learn about different exhibit styles, but instead I got a very clear lesson on visitor engagement. I went to two museums, The San Diego Air and Space Museum and The Museum of Photographic Arts. In the Air and Space Museum, I was greeted by someone who seemed be uninterested in my being there. The museum was filled with "do not touch" signs, and the "hands on" activities cost extra. The MOPA had a warm and friendly attendant to greet me, and I felt much more comfortable. The way museum staff and volunteers engage with visitors can completely alter the way the visitor sees the museum, and can make the difference on whether they return or not.
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